Frequently Asked Questions

Deliver-Only means we transport the air conditioner to your location, and you arrange installation yourself. Professional Installation includes delivery plus our expert technicians handling the complete setup, testing, and configuration. Installation pricing varies by BTU: ≤12,000 BTU is R2,250/unit, >12,000 BTU is R2,850/unit.

Yes, absolutely. We offer free nationwide delivery to any location in South Africa—whether you're in Cape Town, Johannesburg, Durban, or anywhere else. There are no hidden shipping charges.

Absolutely. We offer multi-unit installations for homes and businesses. You can select different models for different rooms or areas. Each unit can have different BTU capacities based on room size and cooling needs.

We supply air conditioners from four premium global brands: Samsung, Midea, Hisense, and Daikin. We are an Authorised and Approved Tier 1 Partner for all four brands, which means all products are genuine with full manufacturer warranty.

BTU (British Thermal Unit) determines cooling capacity. As a general guide: 9,000-12,000 BTU for rooms up to 15 sqm, 18,000-24,000 BTU for 20-35 sqm, and 30,000+ BTU for larger spaces. We can provide expert guidance based on your specific room size and layout.

Our product range includes the latest technologies such as inverter compressors for energy efficiency, smart WiFi controls, air purification systems, and eco-friendly refrigerants. Different brands offer unique innovations—Samsung features crystal display units, Daikin offers advanced filtration, and Midea provides competitive pricing on feature-rich models.

We specialise in split-system air conditioners, which are more efficient, quieter, and provide better aesthetics than window units. Split systems consist of an indoor unit and outdoor compressor, ideal for homes and businesses in South Africa.

We stock air conditioners ranging from 9,000 BTU (small rooms) to 60,000+ BTU (large commercial spaces). Most common residential needs fall between 9,000 and 24,000 BTU. We can help you select the perfect capacity for your specific requirements.

Samsung air conditioners feature premium inverter technology, sleek crystal display designs, smart WiFi control, and energy-efficient cooling. As Tier 1 Partners, we supply genuine Samsung units with full manufacturer warranty and access to their latest innovations.

Daikin is known for premium comfort, innovative air purification technology, and environmental responsibility. Their inverter systems are highly efficient, and they offer excellent warranty coverage. Daikin units are ideal for customers prioritizing air quality and long-term value.

Hisense offers advanced cooling technology with excellent energy efficiency ratings. Their units are reliable, feature smart controls, and provide great value. Hisense is perfect for customers wanting premium quality at competitive prices.

Midea air conditioners combine innovation with affordability. They offer feature-rich models with smart capabilities, excellent cooling performance, and competitive pricing. Midea is ideal for budget-conscious customers who don't want to compromise on quality.

Yes, 100% guaranteed. As Tier 1 Partners with all four brands, we supply only genuine, original air conditioners. Every unit comes with the manufacturer's full warranty and our personal guarantee of authenticity.

Installation time varies depending on the system complexity and location. Standard residential split unit installation usually takes 2-4 hours. We'll provide a specific timeline when confirming your installation appointment.

Yes, we install units nationwide. Whether you're in urban areas, suburbs, or remote locations, we have the capacity to reach you. We'll schedule installation at your convenience and ensure professional setup wherever you are.

Professional installation includes: unit mounting, proper refrigerant handling, electrical connections, outdoor component setup, thermostat configuration, system testing, performance verification, and complete cleanup. We leave your space better than we found it.

Yes, absolutely. We handle apartment and flat installations regularly. For high-rise buildings, we coordinate with building management if required. Our technicians are experienced in working within residential complexes while minimizing disruption.

Yes, we install commercial systems for offices, retail spaces, restaurants, hotels, healthcare facilities, educational institutions, and more. Commercial installations can be single-zone or multi-zone depending on your needs.

We guarantee to leave your place better than we found it after installation. This means professional, clean installation with all debris removed, complete functionality testing, and full customer support. You can trust that our work meets the highest standards.

We guarantee to beat any competitor's written quote for the same product and installation scope by at least 10%. If you find a better deal, share the quote with us and we'll match it or go lower.

Simply provide us with a competitor's written quote for the identical product and installation scope. We'll review and compare the specifications. If needed, we'll adjust our quote to beat theirs by 10% or more. It's that simple.

The Better-Than-Before Guarantee covers the quality of our professional installation. We also provide excellent post-installation support, maintenance guidance, and quick response to any questions or concerns about your system.

Yes, all air conditioners come with the manufacturer's warranty. For most models, this is a 5-year warranty covering defects and malfunctions. Our Better-Than-Before Guarantee also covers professional installation quality.

The manufacturer's warranty (typically 5 years) covers defects in materials and workmanship, compressor failures, and refrigerant leaks. It does not cover normal wear, damage from misuse, or lack of maintenance. All warranty details are provided with your unit.

Yes, we provide excellent customer support after installation. If you have questions about your unit, need troubleshooting, or require maintenance advice, our team is here to help. We're just a call or email away.

Yes, our installation team consists of experienced HVAC technicians with extensive training in air conditioning installation. They follow industry best practices and are committed to professional, quality workmanship.

Regular maintenance includes cleaning or replacing air filters every 1-3 months, annual professional servicing, checking refrigerant levels, and inspecting for leaks. We provide maintenance guidance to keep your system running efficiently and extend its lifespan.

We recommend professional servicing at least once a year, ideally before the cooling season begins. Regular servicing ensures optimal performance, identifies potential issues early, and extends the life of your unit.

Several factors could reduce cooling efficiency: dirty filters restricting airflow, low refrigerant levels, blocked outdoor unit, dirty indoor coils, or thermostat issues. We recommend professional servicing to diagnose and fix the problem.

Unusual noises like grinding, squealing, or rattling can indicate loose components, compressor issues, or refrigerant leaks. Contact us immediately for professional diagnosis and repair. Don't ignore these sounds as they may indicate serious problems.

Minor condensation is normal, but significant leaks indicate a problem. Common causes include blocked drainage pipes, frozen coils, or internal leaks. Professional servicing can identify and fix the issue quickly.

Yes, we specialise in both residential and commercial cooling. We provide solutions for offices, retail spaces, restaurants, hotels, healthcare facilities, and educational institutions. Commercial systems can be single-zone or multi-zone depending on your needs.

Commercial systems are larger, more powerful, and designed for heavy-duty use in larger spaces. They can cover multiple zones, offer advanced controls, and handle continuous operation. They require specialized installation and maintenance.

Absolutely. We assess your specific business needs, space layout, usage patterns, and budget to design a customized cooling solution. Our expert consultants work with you to ensure the system meets all your requirements.

Yes, we offer comprehensive support including regular maintenance schedules, emergency repairs, system upgrades, and technical support. We understand the importance of reliable cooling for your business operations.

Visit our 'Request Quote' page and fill out the form with your details, location, and cooling requirements. You can also add items from our product catalogue to your Quote Basket before requesting. Our team will contact you within 24 hours.

Payment details and methods are discussed after quote acceptance. We offer flexible payment options including bank transfer (EFT) and instant payment methods. Final details are provided on the Invoice & Payment page.

Of course. You're under no obligation. After requesting a quote, you can review the details and accept or request modifications. Our team is happy to work with you to find the perfect solution.

Payment details are customized based on your quote and requirements. Contact our team after requesting a quote to discuss flexible payment arrangements that work for your situation.

Yes, we offer competitive pricing for multi-unit and commercial orders. The more you purchase, the better your pricing. Our team will work with you to provide the best possible deal while maintaining quality standards.